1. Identity
Bedford Plumbers is the plumbing business providing services under these terms. The website bedford-plumbers.co.uk is operated by localsites.co.uk as the digital platform provider on behalf of Bedford Plumbers.
2. Gas Safe registration
All gas work is carried out by Gas Safe registered engineers. 01234 567891
3. Contract formation
Submitting an enquiry through this website does not create a contract. A contract for plumbing work is formed when Bedford Plumbers confirms acceptance of a job and you agree to the quoted price.
4. Pricing
All prices are confirmed before any work begins. Emergency callout rates are confirmed at the time of booking. No work commences without your agreement on price.
5. Complaints
If you are unhappy with any work carried out, please contact Bedford Plumbers in the first instance by email. If your complaint cannot be resolved directly, you may escalate to Gas Safe Register or the relevant trade body.
6. Limitation of liability
localsites.co.uk, as website operator, accepts no liability for the quality, pricing, or conduct of plumbing work carried out by Bedford Plumbers. All liability for plumbing services rests with Bedford Plumbers.
7. Intellectual property
Website design and structure are owned by localsites.co.uk. The client’s business name, photography, and testimonials remain the property of Bedford Plumbers.
8. Governing law
These terms are governed by the law of England and Wales.
9. Company details
Website operated by localsites.co.uk, company number 01234 416117. ICO registration number ZA123456.
Who We Are
Bedford Plumbers is the data controller for personal data submitted via enquiry forms and calls, for the purpose of responding to plumbing enquiries. localsites.co.uk is the data processor operating the website infrastructure.
What Data We Collect
Name, phone number, email address, postcode, and job description submitted via the enquiry form. Call data via Nimbata call tracking (call date, time, duration, recording where consented). Website usage data via Google Analytics 4 (anonymised, consent-gated).
Why We Collect It
To enable Bedford Plumbers to contact you and respond to your plumbing enquiry. Lawful basis: consent (form submission and consent checkbox).
Who We Share It With
Your enquiry details are shared with Bedford Plumbers so they can respond to your enquiry. Nimbata receives call data for tracking purposes. Google Analytics 4 receives anonymised usage data after you give cookie consent. No other sharing.
How Long We Keep It
Form submissions: 12 months, then deleted. Call recordings: 90 days. Analytics data: 14 months (GA4 default).
Your Rights
You have the right to access, correct, or delete your personal data at any time. Contact us at email. You also have the right to withdraw consent and to complain to the ICO at ico.org.uk.
Call Recording
Calls to our tracked number may be recorded for quality monitoring. A message will inform you at the start of the call. You may ask for recording to be stopped at any time.
Data Complaints
Any data protection complaint will be acknowledged within 30 days. Contact email.
Essential cookies
Required for the website to function. These include WordPress session cookies and security tokens. These cookies do not require your consent.
Analytics cookies
We use Google Analytics 4 to understand how visitors use our website. These cookies only load after you give consent via our cookie banner. The data collected is anonymised and does not identify you personally.
No other cookies
We do not use advertising cookies, retargeting cookies, or any third-party marketing cookies on this website.
Withdrawing consent
You can withdraw or change your cookie consent at any time by clicking the Cookie Settings link in the footer of this page. This will reopen the cookie consent banner where you can update your preferences.
More information
For more information about cookies visit ico.org.uk.
How to make a data protection complaint
If you have a concern about how your personal data has been handled, please contact us:
Email: {email}
Subject line: Data Complaint
What happens next:
• We will acknowledge your complaint within 30 days of receiving it.
• We will investigate and provide our findings within 60 days.
• If we cannot resolve the matter to your satisfaction, you may escalate your complaint to the Information Commissioner’s Office (ICO):
ICO website: ico.org.uk
ICO helpline: 0303 123 1113
ICO registration number: ZA123456
ZA123456